The All‑in‑One Solution Powering Drug Testing Programs

Managing a drug and alcohol testing program is more than a series of clinic visits and lab results—it’s about compliance, efficiency, communication, billing, and reporting. That’s where US Gateway, the proprietary software platform from US Drug Test Centers, shines. Built specifically for Third-Party Administrators (TPAs), Consumer Reporting Agencies (CRAs), employer groups, and fleet operators, this platform streamlines every facet of testing program management, including key DOT compliance.

Here’s an in-depth look at the features that make US Gateway a game-changer in workplace drug and alcohol testing:

1. Effortless Account Setup & Scaling

US Gateway’s onboarding process minimizes friction. Within days, a new TPA/CRA account is configured with unlimited user access, a fully-loaded “house account” of standard drug test panels, and access to major labs like Quest Diagnostics, LabCorp, and CRL.

That means you can hit the ground running with:

• DOT urine (e.g., 5-panel plus breath alcohol) and a full range of non‑DOT panels
• Hair, oral fluid, and ETG alcohol options
• Custom panel support for specialized client demands

Support team assistance ensures individual customer accounts, DER information, and access permissions are all set properly from day one.

2. Electronic (e‑CCF) Ordering

Paper is a thing of the past. US Gateway supports full electronic custody and control form (e‑CCF) ordering across lab partners.

Process flow:

1. Order entered into the portal—no paper required
2. Platform locates a nearby collection site via ZIP code
3. Donor brings generated form to site
4. Lab receives specimen, MRO reviews, results report back in real time

Eliminating manual paper reduces errors and speeds up lab turnaround times significantly.

3. Lightning-Fast Results & Tracking

From order to report, everything is tracked in real time:

• Automatic error checks reduce lab processing delays
• Full MRO integration provides immediate review and final sign-off
• Dashboard tracks each specimen’s status—collection, transit, acceptance, review, and final result

This precision lets you provide clients with faster, more reliable decisions.

4. Random & Consortium Pool Management

Handling DOT-regulated random testing is complex—US Gateway simplifies it:

• Unlimited stand-alone and consortium testing pools
• Automated selection and notification processes
• Reminder emails for pending tests
• Real-time program data available for audits and compliance tracking

Automation keeps your program compliant with minimal manual effort.

5. Built‑In CRM Functionality

Forget paying extra for a separate CRM tool—US Gateway includes one:

• Unified client and contact management
• Automated notifications (policies, test ordering, selections, results due)
• Follow‑up scheduling and communication logs
• Real-time data visibility across accounts

This feature ensures consistent, professional communication without added overhead.

6. Billing, Invoicing & Payment Automation

The financial side is fully automated:

• Integrated with Authorize.net for secure payments and automatic card updates
• Connects to QuickBooks Online and POS for scheduled invoicing
• Configurable billing cycles: daily, weekly, monthly, quarterly, or annually
• Clients receive itemized receipts via email, stored in a permanent portal
• Failed payments trigger automatic alerts to correct card details

All financials are aligned automatically, reducing errors and labor.

7. DQ (Driver Qualification) File Management

For fleets and DOT-regulated clients, US Gateway offers powerful DQ file tools:

• DOT applications, document tracking, and reminders
• Employment verification logs and upload portals
• Checklist-driven file reviews with auditor-ready features

It puts driver qualification compliance on autopilot, reducing risk significantly.

8. Equipment & Vehicle Tracking

Beyond personnel, the platform supports equipment/vehicle documentation:

• Service schedule logs, certifications, and inspection tracking
• Accident history and post-accident test records
• Automated alerts for upcoming maintenance or expirations

This integrated module ensures your DOT program covers both people and equipment.

9. Occupational Health Services

Need physicals or workplace healthcare? US Gateway handles it:

• DOT/non-DOT physicals, fit testing, TB screening, vaccinations, vision/hearing exams
• Orders, scheduling, and tracking via the same portal

Combine drug testing and occupational health for one smooth, efficient workflow.

10. Secure, Scalable, Audit‑Ready Platform

Designed from the ground up for compliance and security:

• Role-based access controls limit data permissions
• Time-stamped audit logs for all user actions
• Secure document storage compliant with regulatory requirements

It’s a platform built to withstand audits and scale with your operations.

11. Centralized Employer Dashboard

Whether you're a TPA or fleet manager, US Gateway offers a single pane of glass:

• Order tests, monitor status, download results, view history
• Manage random selections and reporting across locations
• Refer easily to occupational health and DQ file modules

One dashboard to rule them all—no more fragmented systems.

12. Superior Client Support

Behind the software is a team ready to assist:

• Integrated ticketing and communication history
• Knowledgeable support on DOT regulations, panel ordering, programs
• Smooth hand-offs between onboarding, training, and account maintenance

The support center isn't just responsive—it’s proactive.

Case in Point: From Order to Audit

Imagine a fleet manager needing to:

1. Order a 5-panel DOT test + BAT
2. Notify the client and donor
3. Schedule test and process e-CCF
4. Track results via MRO review
5. Randomly select in pool and send reminders
6. Manage DQ files and flag expiring docs
7. Receive consolidated billing and receipts
8. Store audit-ready logs and documentation
9. Add fit testing and vaccinations for staff

With US Gateway, that chain is automated—no juggling spreadsheets, CRMs, labs, or support tickets. You work in one intuitive dashboard that does it all.

Getting Started with US Gateway

1. Schedule a demo — explore end-to-end workflows
2. Onboard quickly — support team configures house account and client portal
3. Train on modules — ordering, random management, invoicing, DQ files
4. Scale confidently — add services, labs, or new client groups
5. Stay compliant — with audit tools, reminder systems, and secure storage

You gain agility today and compliance certainty tomorrow.

The Platform Built for You

TPAs, CRAs, fleet operators, and HR teams can now manage drug testing, occupational health, DQ files, random pools, billing, and compliance under one roof. US Gateway is not a patchwork of services—it’s a purpose-built compliance engine that grows with your business.

If your organization is ready to streamline, strengthen, and scale your testing programs, US Gateway offers an industry-leading solution proven to work—and built to perform.