Choosing a TPA Software with the Right Technology

Selecting the right Third-Party Administrator (TPA) software for your drug and alcohol testing program is a critical decision. A TPA acts as an extension of your HR and safety departments, managing the complexities of testing, compliance, and reporting. In today's digital age, the technology a TPA offers can be a significant differentiator, impacting efficiency, accuracy, and overall program effectiveness. Here’s how to choose a drug testing TPA software with the right technology, using US Gateway as a leading example.

1. Look for Seamless Online Ordering and Management:

The first sign of a technologically advanced TPA is an intuitive online platform for ordering tests. US Gateway excels in this area, offering a user-friendly portal where employers can easily initiate tests for various reasons – pre-employment, random, post-accident, and more. The ability to select testing panels, choose collection sites from a vast nationwide network, and manage employee information digitally streamlines the entire process. Avoid TPA softwares that rely on cumbersome manual processes or require extensive paperwork.

2. Prioritize Real-Time Tracking and Transparency:

Imagine being able to monitor the progress of every drug test in real-time. A TPA with the right technology provides this level of transparency. US Gateway's platform offers comprehensive tracking capabilities, allowing employers to see exactly where a test is in the process, from collection to lab analysis and MRO review. Automated notifications for key milestones keep you informed without constant follow-ups, improving efficiency and allowing for proactive issue resolution.

3. Insist on Integrated Electronic Chain of Custody (eCCF):

The transition from paper-based Chain of Custody Forms to electronic (eCCF) is a hallmark of a technologically forward-thinking TPA. US Gateway has fully integrated eCCF into our platform. This not only enhances the accuracy and security of the testing process by eliminating handwriting errors and reducing the risk of tampering but also accelerates turnaround times for results. Choose a TPA software that leverages eCCF for a more efficient and legally defensible program.

4. Evaluate Results Delivery and Reporting Capabilities:

Timely access to drug test results is crucial for making informed decisions. A TPA with the right technology offers secure and efficient electronic results delivery. US Gateway’s platform provides prompt electronic notification and access to MRO-reviewed results. Furthermore, their technology should offer robust reporting features, allowing you to analyze testing data, track trends, and generate reports for compliance purposes. Look for TPA softwares that provide customizable reporting options to meet your specific needs.

5. Consider Automation for Random Testing and Compliance:

Managing random drug testing programs can be complex and time-consuming. A technologically advanced TPA will offer automation tools to simplify this process. US Gateway's platform includes features for setting up and managing random testing pools, conducting automated selections, and ensuring compliance with DOT and other regulatory requirements. This automation not only saves administrative time but also helps maintain fairness and accuracy in your random testing program.

Why US Gateway Stands Out:

US Gateway exemplifies a TPA software that has embraced technology to enhance its service offerings. Our proprietary platform integrates online ordering, real-time tracking, eCCF, automated results delivery, and streamlined random testing management into a single, user-friendly system. This integrated approach offers significant advantages over TPAs that rely on disparate systems or manual processes.

When choosing a drug testing TPA software, don't underestimate the power of technology. Look for a partner like US Gateway that offers a comprehensive, integrated platform designed to streamline every aspect of your drug and alcohol testing program. By prioritizing technology, you can ensure greater efficiency, accuracy, compliance, and ultimately, a safer and more productive workplace. Ask potential TPAs about their technology infrastructure and request demos to see how their platform can benefit your organization.