Software Platform Fully Integrated with all 4 Major Labs

In the highly regulated world of workplace drug and alcohol testing, efficiency, accuracy, and compliance are non-negotiable. For Third-Party Administrators (TPAs) and Consumer Reporting Agencies (CRAs), managing multi-client programs — from drug orders to lab results, billing, random testing, and documentation — can quickly become a logistical maze.

Enter US Gateway: a purpose-built, all-in-one software platform engineered to simplify the full lifecycle of drug and alcohol testing. What puts US Gateway ahead of the competition? Its unmatched integration with all four major SAMHSA-certified labs—Quest Diagnostics, LabCorp, Clinical Reference Laboratory (CRL), and eScreen (Abbott-Alere). That level of lab flexibility combined with rich functionality makes US Gateway the gold standard for TPAs and CRAs.

Fully Integrated with Every Major Lab

Most platforms connect to just one or two labs — limiting options and complicating logistics. US Gateway, on the other hand, offers built-in integrations with Quest, LabCorp, CRL, and eScreen, enabling:

• Direct ordering of urine, hair, oral fluid, ETG alcohol, and breath-alcohol tests
• Electronic custody and control forms (e-CCF) for paperless ordering
• Real-time lab status updates from collection to MRO review
• Instant access to chain-of-custody documents and final results — all in one portal

This flexibility allows TPAs and CRAs to pick labs based on location, turnaround time, pricing, or client preference — all without juggling multiple systems or vendor accounts.

Nationwide Coverage with 20,000+ Collection Sites

By leveraging the networks of all four labs, US Gateway opens doors to over 20,000 testing locations nationwide. Whether your client needs services in a metro area or a rural location, the platform automatically locates nearby collection points, processes orders electronically, and monitors specimen flow.

This national reach ensures efficient, reliable testing access, even for fleets, staffing agencies, or multi-site employers needing consistent coverage across geographies.

Seamless Electronic Test Ordering and e‑CCF Workflow

US Gateway replaces clunky paper CCFs with a streamlined electronic ordering system. Here’s what it looks like:

1. User enters order in the portal
2. System locates the nearest collection site via ZIP code
3. A unique e‑CCF is generated and delivered digitally
4. Donor brings the printed or digital form to the collection site
5. Specimen is tracked from collection to lab analysis
6. Results flow back via MRO and final disposition is recorded—all in real time

This e‑CCF process eliminates manual errors, accelerates turnaround times, and ensures compliance with DOT and SAMHSA standards.

Real-Time Tracking & MRO Integration

From the moment an order is placed to final MRO sign-off, US Gateway provides complete visibility:

• Automated alerts when a specimen is collected, received, and processed
• Instant MRO review and final result notification
• Permanent online storage of CCF forms and results
• Detailed dashboards that give TPAs and CRAs insight into program performance, trends, and compliance gaps

This transparency helps minimize delays, simplifies auditing, and maintains client trust.

Robust Random & Consortium Pool Management

DOT-regulated clients often require strict random drug and alcohol testing. US Gateway supports:

• Unlimited stand-alone and consortium testing pools
• Fully automated random selections conforming to DOT or non‑DOT guidelines
• Scheduled notifications to employers and individuals
• Real-time access to selection data and audit-ready documentation

By automating this aspect, TPAs and CRAs can focus on client service rather than spreadsheet management, while ensuring regulatory compliance.

Built-In CRM for Client & Contact Management

Most testing platforms lack native CRM features — but US Gateway stands out with its integrated system:

• Manage all client accounts and user roles from a unified dashboard
• Automate communications around ordering, test reminders, results, and expirations
• Log emails, calls, and follow-up tasks to maintain professional service
• Track client activity at a glance, improving responsiveness and service quality

Essentially, US Gateway gives you a full compliance engine and CRM in one package — minus the need for separate subscriptions or integrations.

Automated Billing, Invoicing & Payments

Partial workflows around billing can trip up TPAs. US Gateway solves this with seamless financial automation:

• Connects to Authorize.net for secure payment processing & card-on-file
• Syncs with QuickBooks Online or POS systems for invoice creation and reconciliation
• Supports recurring billing models — daily, weekly, monthly, quarterly, and annually
• Sends itemized receipts to clients and archives them in the portal
• Auto-alerts for failed payments, prompting credit card updates via integrated updater

With this system, billing becomes error-free and efficient — saving both time and administrative costs.

Comprehensive DQ File, Equipment & Occupational Health Modules

US Gateway isn’t just a drug testing tool; it’s a full compliance ecosystem:

• DQ Files: Store DOT applications, medical cards, employment verifications, and more, with automated expiration reminders and audit tracking
• Equipment Tracking: Manage calibrations, inspections, certifications, service logs, and post-accident test records for vehicles and testing devices
• Occupational Health Services: Schedule and track DOT/non‑DOT physicals, TB testing, respirator fit tests, vaccinations, vision/hearing exams — all within the same system

It’s a unified solution for comprehensive program compliance — not just drug testing.

Secure, Scalable, Audit-Ready Infrastructure

Security and scalability are built into the core of US Gateway:

• Role-based access control ensures users only see what they’re authorized to view
• Time-stamped auditing captures every action in the platform
• Encrypted, compliant document storage safeguards sensitive information
• Multi-tenant design allows TPAs and CRAs to customize environments for each client

Designed for growth and regulatory scrutiny, US Gateway gives you peace of mind that your operations are secure and compliant.

Proactive, Expert Client Support

The software alone isn’t enough — US Gateway is backed by a dedicated support team:

• Onboarding specialists set up lab accounts, MRO access, DER info, and workflows
• Client support agents handle live questions, training, and escalations
• Teams collaborate internally across onboarding, technical support, and account management to deliver consistent service

In short, you're never on your own — expert help is always available.

Why US Gateway Leads the Market

US Gateway isn’t just another tool — it’s the central hub for any serious TPA or CRA that handles multi-client drug testing programs. Its unique mix of lab access, automation, compliance modules, billing, and support makes it unmatched in the marketplace.

Is US Gateway Right for You?

Ask yourself:

• Do I need lab flexibility across locations and test types?
• Are my current workflows fragmented across systems?
• Am I spending too much time managing spreadsheets, forms, and emails?
• Do I need integrated billing and audit-ready documentation?
• Is compliance with DOT, SAMHSA, and FMCSA a priority?

If the answer is yes, US Gateway was built for you — and for your clients.

US Gateway redefines what drug testing management software should be. With full integration across all four major labs, automation in every module, and expert support behind the scenes, it stands as the leading platform for TPAs and CRAs serious about compliance, efficiency, and growth.